Privacy Policy

Last Updated: November 10, 2025

At MentorPlay, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Information We Collect

Personal Information:

• Name, email address, and age
• Profile information (sport, position, training goals)
• Guardian information for users under 13
• Payment information (processed securely through Stripe)

Usage Data:

• Mood check-in entries and journal reflections
• Booking and session history
• Messages exchanged with mentors
• App usage analytics

How We Use Your Information

• Provide Services: To connect learners with mentors and facilitate training sessions
• Personalization: To recommend relevant articles and mentors using AI
• Safety: To ensure COPPA compliance and protect minors
• Communication: To send booking confirmations and important updates
• Improvement: To analyze usage and improve our services

COPPA Compliance

MentorPlay is compliant with the Children's Online Privacy Protection Act (COPPA). For users under 13:

• Guardian consent is required before account creation
• Guardians manage all bookings and approve sessions
• Personal information is collected only with guardian permission
• Guardians can review, modify, or delete their child's information at any time

Data Sharing

We do not sell your personal information. We may share data with:

• Mentors: Profile information necessary to provide services
• Service Providers: Firebase (hosting), Stripe (payments), Google AI (content recommendations)
• Legal Requirements: When required by law or to protect rights and safety

Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Firebase App Check for API security
• Secure authentication with Apple, Google, and email
• Regular security audits

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and data
• Opt-out of communications
• Export your data

Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we remove all personal data within 30 days, except where required for legal compliance.

Third-Party Services

Our app uses the following third-party services:

• Firebase: Authentication, database, and hosting
• Stripe: Payment processing
• Google AI: Content personalization

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@mentorplay.app

Address: MentorPlay Inc., United States